Facebook Complaints, Rumours & Public Criticism

Facebook has become the new town square, and for many municipal administrators, it can feel like the complaint department is open 24/7. This practical webinar provides strategies for handling online criticism, correcting misinformation, responding professionally to legitimate concerns, and knowing when silence is the better option. You'll learn how to protect your reputation, establish healthy boundaries, reduce the stress of social media conflict, and develop a proactive communications strategy that helps build public trust. Included are practical tools, downloadable templates, and ready-to-use resources that support consistent, professional municipal communications. If managing a municipal Facebook page has ever left you wondering whether to respond, stay silent, or step away from the keyboard, this webinar is for you.